Utility Warehouse (a wholly owned subsidiary of Telecom Plus PLC), is the UKs only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets. We have led the way in the deregulated utilities sector, providing our largely domestic customer base with the unique convenience of a single monthly bill for all their utilities, along with exceptional levels of customer service.
Despite being one of the fastest growing FTSE 250 companies, with revenue of over £740m, you may not have heard of us. This is because we do not advertise. Instead we rely on the ‘word of mouth’ recommendations of our existing satisfied customers to grow our market share. We have over half a million energy customers and as such, we are considered a large supplier in the eyes of the regulator, Ofgem. However, with 2% of the UK market we have a hugely exciting future as we work towards our goal of becoming The Nations most trusted utility supplier, the one you would recommend to your Mum!
About the role
You will play an instrumental part of a team leading the development and implementation of multiple projects and change programmes in line with Utility Warehouse strategic objectives, business needs, regulatory obligations and capacity to deliver.
Reporting to the Head of Energy Programmes, you will take a leading role, managing a number of key interdependent projects as part of the delivery of the departments key work streams, including new service development, business improvement and regulatory change.
You will need to be a driven, experienced project manager with knowledge of current energy industry transformations such as Smart Metering and Project Nexus. The successful candidate will also be adept at delivering operational change in order to produce a positive experience for our members.
You will be responsible for working closely with the Energy Programmes, Regulation, Operations and Customer Services teams as well as Risk and Compliance, Technology and key external stakeholders to ensure all change is implemented in line with code requirements.
*Manage several key interdependent projects as part of the delivery of the departments key projects and programmes, including but not limited to; Smart Metering, Nexus, Industry code changes, Internal process changes and system migrations
*Liaise with internal stakeholders at all levels to assess change requests including; Process improvement, new service development and regulatory change
*Define the scope of new change programmes and projects, assessing business impact, resource requirements, providing cost analysis and projected benefit calculations where possible
*Coordinate change activities and collaborate with multiple internal stakeholders including Energy Operations, Commercial, Regulation, Customer Services and Technology, Training and Marketing, to plan and drive change
*Liaise with and drive delivery from key external stakeholders and service providers
*Coordinate and provide support for commercial and supplier activity including tendering and mobilisation of new services
*Produce regularly updated project artefacts including; project briefs, Gantt charts, risk and issue logs and progress reporting
*Identify potential problems and future issues with our business processes, delivering appropriate solutions
*Produce process and policy documentation
*Chair project and programme meetings with multiple internal and external stakeholders
*Communicate and engage with stakeholders at all levels to rollout change throughout the energy department and wider business
*Prepare ongoing portfolio performance reporting to the head of programmes, energy management team and senior management
*The ability to work with key stakeholders to challenge existing processes and develop pragmatic solutions to complex problems
*The ability to deliver projects in a timely fashion together with a professional organised approach
*An excellent communicator both verbally and written
*The ability to use initiative to provide solutions
*Committed to working as part of a team in a dynamic environment
*Project management skills
*Required Understanding of the energy industry
*Required Project management experience
*Desirable Experience of working in a smart meter rollout function in some capacity
*Desirable professional project management qualification
The closing date for applications will be 30th July 2017