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Job Title: Service Desk Analyst – 1st Line

Location: Walsall

Salary: £16,500 – £19,000 dependent on experience – plus Benefits

An established and well known organisation is looking to recruit an experienced 1st Line Analyst to join their Service Desk. Centrally based, in an excellent location, the client provides an excellent and stimulating environment where you will work amongst an existing team of talented IT professionals.

Working alongside the existing team, you will provide end users with support and maintenance across the computing environment. This will include installing, diagnosing, upgrading repairing and maintaining a range of PC Hardware.

As an experienced Service Desk/ 1st Line Analyst, you will have working experience of; Active Directory; Exchange; A range of PC and Desktop Hardware; Mobile Devices.

Further to this, you will have excellent Customer Service skills and have strong communication skills and a confident telephone manner.

The Benefits:

* Excellent salary
* Desirable location
* 28 Days holiday
* Free Parking
* Onsite Gym
* Pension scheme – Contribution up to 6%
* Training/ Development


* Strong technical knowledge of PC & Desktop Hardware
* Good experience of Active Directory
* Experience of Exchange
* Excellence Customer Service skills
* Strong communication skills

Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us

Benefits: Excellent Benefits