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Direct Group provides end-to-end insurance services including everything from product development, sales and distribution and compliance through to claims validation and policy administration.

We have been providing specialist insurance solutions for over 20 years, and our long-term relationships with clients and their customers are built on trust and integrity.

An exciting opportunity has arisen for a Claims Handler to join our Niche Claims Department in Doncaster.

Main Duties Include:

To provide telephone claims advice and assistance in a professional manner
Responsible for the efficient handling of insurance claims and related product claims following standard procedures
Communicating professionally with a variety of people including customers, insurers, and suppliers.
Ensure compliance with contractual and regulatory requirements
Ensure the accuracy of information recorded in the database
Answer telephone line promptly and courteously
Achieve service standards, company and contractual requirements
Compose proficient letters
Provide high quality and professional assistance when dealing with telephone calls and correspondence
Identify and report any complaints received to a designated complaints handler
Subscribe and maintain a happy team working environment
General office duties as and when required

In addition: Adapt to the constantly changing requirements of the company/department and perform any additional tasks that may be required.

Desirable Qualities:

Computer literate and strong keyboard skills
Attention to detail
Ability to follow procedures
Understanding and reassuring telephone manner
Communication skills (written and verbal)
Professional attitude and appearance
Proactive attitude
Excellent team player

Qualifications required:

5 GCSEs Grade C or above (including Maths and English) or relevant experience

This is a full time position working 37.5 hours per week Monday to Friday 8:30am – 5:00pm

Due to the nature of our industry all successful applications will need to perform a criminal and consumer credit check

The Benefits are:

23 days holiday plus bank holidays (rising to 25 days with service)
Life cover
Westfield Health Scheme
Retail discounts

Due to the volume of applications we receive if you have not been contacted within the first 10 days please take this that your application has been unsuccessful on this occasion


Benefits: plus benefits