Inside Sales – 6 month initial contract – £12.50 per hour – Northampton
Purpose of the Job
This person is part of a team in the Sales Office, providing coordination between Customers, Sales, Training, Operations, Engineering and Finance.
The PSS generates sales by providing the customer with quotations, technical and commercial advice and efficient order fulfilment. Effective performance in this role is business critical for the company to meet and exceed its sales revenue goals.
The role is a vital interface that customers and its efficient execution greatly influences the customers’ perception of the company.
Sales office activities including quoting, providing customers with sales/technical information, and communicating opportunities to field sales.
Act as main point of support to key accounts and regular customers, including price negotiations, product applications, technical support, and submitting of quotes/offers.
Contact is made by phone, email and fax. 40 to 50 phone calls per day. 10 to 20 written quotations per day, sent by email or fax. (Shared between the team)
Supply customer with User Instructions, Technical Information sheets, drawings, specific product advice and sales literature as appropriate, 25% of calls require these deliverables.
Filter incoming enquiries and supply leads to Field Sales, whilst following up on local leads themselves.
Regular follow-up of quotations, in order to convert sales.
Cold call customers with special offers and sales promotions in order to generate and increase sales.
Visit major accounts regularly to maintain intimacy with principal contacts in purchasing and specifying functions
Up-sell based on customer knowledge and technical competence. Cross-sell of personal protective equipment
Manage the processing of orders and order fulfilment
Participation in the Tier 1 and 2 meetings on site at Northampton.
Encourage and Embrace HOS (Honeywell Operating System) on site and in the office.
Processing of orders into SAP, 15 to 30 orders per day (between the team).
Coordination with Warehouse/Logistics on deliveries/rental collections to customers.
Feed critical commercial leads and upcoming demand to ISC to plan for inventory replenishment.
Liaison and support to Field Sales staff by phone and email, through effective communication.
Export and intra-group sales order processing.
Contribute to weekly sales forecasting and reporting.
Resolution of invoice queries and disputes, mis-deliveries, credit control issues.
Other work assignments delegated by the immediate superior/management.
Book Training dates for customers, liaise with trainer to book out diary entries when customer wish to book available training dates. order training material, order lunches for trainees when on training courses